Your daily operation
? Do you want to review certain processes in your daily operation?
- Observation and evaluation of any process within your property
- Joint evaluation and improvement of processes in selected areas
- Test calls for quality checks for reservation processes
? Are you unsatisfied with your daily reporting set up and do you have the feeling you do not use your systems sufficient?
- Evaluation of systems and reports in place
- Assistance in implementation of additional reports
- Communication and coordination with your software provider if needed
- Recommendation of additional software or tools if requested
? Are you not satisfied with your current CRM system set up and want to use your data more efficient for different purposes and targeting different segments?
- Evaluation of database in place and the use of itself for marketing activities- Feed back of improvement of use of existing databases
- Structuring of existing and implementation of additional databases for multiple purpose
? Do you look for a neutral person doing quality checks in any area of your property, daily operation?
- Quality control test calls to your reservation, sales or groups department
- Quality check of a stay in your property
- Detailed feed back report
- Detailed action plan with suggestions for improvements and modifications